Wyze Cam v2 and Wyze Cam Pan now work with Alexa!

How do I use my Wyze Cam with Amazon Alexa?

How do I use my Wyze Cam with Amazon Alexa?

The Wyze skill temporarily does not work with Fire Stick TV and Fire TV Gen 1 & 2. We expect them to work starting in August once Amazon updates their Fire OS to the latest version.

We offer the Wyze skill to integrate your cameras with Amazon Alexa’s voice controls. With the Wyze skill, you can tell Alexa to show livestream video from your camera on your Amazon device. The Wyze skill connects to the Echo Show, Echo Spot, Fire Tablets, Fire TV Stick, and Fire TV. It’s compatible with all generations of Fire TV, all Fire TV Edition Smart TVs and Fire Tablets Gen 7 and above.

Note: Wyze Cam v2 and Wyze Cam Pan work with Alexa. Wyze Cam v2 firmware needs to be on version 4.9.2.18 or higher. Wyze Cam Pan firmware needs to be on version 4.10.1.8 or higher.  The original Wyze Cam does not work with Alexa. Click here to learn how to tell if you have an original Wyze Cam or a Wyze Cam v2.

How to connect Amazon Alexa to your camera:

  1. Set up your camera with your Wyze app and name your camera
  2. Update your camera’s firmware to the latest version (4.9.2.18+ for Wyze Cam v2 and 4.10.1.8+ for Wyze Cam Pan). To do so, click into your camera’s livestream from the Wyze app > Settings gear icon > Device Info > Update firmware.
  3. Tell Alexa to “Enable Wyze skill.” Or you can download and use the Alexa app or go to alexa.amazon.com to search for and enable the Wyze skill, then add your Wyze device to Alexa.
    • In the Alexa app or alexa.amazon.com go to the menu, and select Skills.
    • Find the Wyze skill, and then select Enable. Follow the on-screen instructions to link your Wyze account to Alexa. You will be prompted to enter your Wyze username & password to authorize Alexa to access your camera.
    • Select Add Device so that Alexa can find your camera. You can also say, “Discover my devices.” After Alexa finds your camera, it’s listed under Devices in the Smart Home section of the Alexa app.
    • Click here for more information about setting up Alexa with a Wyze Cam.
  4. Optional: Naming your camera.
    • The camera will be set up with the same name used in your Wyze app. If you want to call your camera by a different name when using voice commands, you can modify the camera name in the Alexa app or alexa.amazon.com by tapping on the camera within the Smart Home section of the Alexa app then tapping Edit name. This will not update the camera name in the Wyze app.
    • If you re-name your camera in the Wyze app, you will need to have your Amazon device re-discover your camera in order for the new camera name to be reflected in the Alexa app.  To do this, in the Alexa app or alexa.amazon.com go to the menu and select Smart Home. In the Devices tab, tap Add Device.  Alexa will discover devices, and won’t find any new devices but the new camera name will be reflected when you view your devices.

To disconnect your camera from Alexa, open the Alexa app or alexa.amazon.com and go to the menu and select Smart Home. In the devices tab, tap your camera then use the options to delete or disable the camera.

If you need further help, Amazon has additional instructions here.

How to use commands:

Once your camera is connected to your Amazon device, you can use the following voice commands to view and hide the camera’s livestream.

Say any of the following to view your camera’s livestream:    

    • “Alexa, show me [camera name]”
    • “Alexa, show my [camera name]”
    • “Alexa, show the [camera name]”
    • “Alexa, show [camera name]”

Say either of the following to stop viewing your camera’s livestream:    

    • “Alexa, stop”
    • “Alexa, go home”

Keep in mind:

  • The Wyze skill only works with Wyze Cam v2 and Wyze Cam Pan.
  • The Wyze skill only works on Amazon devices that have a screen and can display video. The skill won’t work on any devices that don’t have video capabilities, such as an Amazon Echo.
  • The Wyze skill works with all cameras that are connected to your Wyze account, including cameras shared by other Wyze users.
  • The Wyze skill does not support 2-Way Audio or pan/tilt/zoom capabilities.
  • The camera’s livestream will be displayed on your Amazon device for 10 minutes before it automatically stops. To continue streaming, repeat the voice command.
  • Assign your camera an easily pronounceable name, such as “Garage” or “Living Room.”
  • If your camera is turned off, Alexa won’t be able to access the livestream. You’ll need to open the Wyze app on your phone and turn on your camera before giving a voice command to Alexa.
  • If you rename your camera in the Wyze app after you set it up with Alexa, you will need to have Alexa re-discover your camera through the Alexa app in order for the new name to work with Alexa. See step 4 of “How to connect Amazon Alexa to your camera” above.

Troubleshooting: Alexa cannot discover or connect to the camera

Here are some steps to try if your Amazon device is having trouble discovering the camera:

  • Ensure that your camera is a Wyze Cam v2 or Wyze Cam Pan. The original Wyze Cam is not compatible with Amazon Alexa. Click here to learn how to tell if you have an original Wyze Cam or a Wyze Cam v2.
  • Ensure that the Amazon device is compatible with the camera. It must be an: Echo Show, Echo Spot, Fire Tablets and Fire TV. It’s compatible with all generations of Fire TV, all Fire TV Edition Smart TVs and Fire Tablets Gen 7 and above
  • Ensure that your camera is updated to the latest firmware version (4.9.2.18+ for Wyze Cam v2 and 4.10.1.8+ for Wyze Cam Pan).
  • Ensure that you authorized the correct Wyze account to your Amazon Alexa account.
  • Disable and re-enable the Wyze skill.
  • Ensure that the camera is connected to WiFi by checking if you can load a livestream view of the camera in your Wyze app. If you are not able to view a livestream view of the camera in your Wyze app, see Connectivity troubleshooting here.
  • For additional troubleshooting, click here.

Troubleshooting: Camera isn’t responding when you use a voice command

Here are some steps to try if you’re having trouble connecting your camera:

  • Ensure that you are clearly calling the camera by its correct name as indicated in the Alexa app.
  • Ensure that the camera is connected to WiFi by checking if you can load a livestream view of the camera in your Wyze app. If you are not able to view a livestream view of the camera in your Wyze app see Connectivity troubleshooting here.
  • Ensure that the camera is turned on. The camera needs to be turned on before giving a voice command to Alexa. To turn on the camera, open the Wyze app, click into the camera’s livestream, and tap the More icon to turn on.
  • Ensure that your camera is connected to the Amazon device. You can check to see if your camera is connected in your Smart Home tab in the Alexa app or alexa.amazon.com. If not, please follow the set-up instructions above.
  • For additional troubleshooting, see Alexa Quick Fixes or the Alexa Help.

What data does Amazon have access to?

Using the Wyze skill will give Amazon access to your camera name and the livestream video that is displayed on the screen of the Amazon device. The page used to authorize the Wyze skill is owned by Wyze, meaning that your password and account information are not shared with Amazon. The alert videos triggered by motion or sound detection are stored on the Amazon AWS cloud, and are only viewable through the Wyze app.

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