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Setup

WYZECAM SETUP TROUBLESHOOTING

HOW TO SETUP WYZECAM

Find more support videos on the WyzeCam Channel.

Set up in easy steps

Download the Wyze app and create an account. Have your Wi-Fi network name and password available.

Download the Wyze app from the Apple App storedownload the Wyze app from the google play store

Connect the camera to a power outlet and wait 20 seconds until the status light flashes yellow.

Hold the SETUP button until you hear a voice prompt.

Follow the steps in the Wyze app to finish setting up your camera.

Light Indications

Solid yellow light

The device is on and initializing.

Flashing blue light

The device is connected and finishing setup.

Flashing yellow light

The device is ready to connect.

Solid blue light

The device is working properly.

Flashing yellow & blue light

Connection is in progress.

In the Apple App Store and the Google Play Store, search for WyzeCam and download the Wyze app from Wyze Labs Inc.

The Wyze App supports Android 5.0+ and iOS 8.0+.

The Wyze App requires Android 5.0+ and iOS 8.0+.

There is no limit to the number of cameras that can be set up or shared in the Wyze App. However, you can only view the live stream from one camera at a time.

In the Wyze app, the Devices tab lists the WyzeCams that you have set up or have had shared with you. It displays a static image of the last time you viewed the live stream feed from each camera. Tap on the image to enter the live stream feed for any individual camera.

Tips & Tricks:

Tap the HD/SD icon to toggle between HD and SD video quality.

Tap the Night vision icon to toggle night vision between on/off/auto.

Use two fingers to stretch and pinch to digitally zoom in and out.

Tap the Sound icon to turn sound on/off.

Use the Record and Take Photo buttons to record a video or take a photo. Videos and photos are stored in your phone’s gallery and can be accessed either through the Album in the Wyze app or your phone’s photo gallery.

Hold the Voice icon to talk through the WyzeCam’s speaker. The camera will automatically turn on the sound to listen for a response when you release the Voice icon.

Tap the Album icon to view, share or delete manually recorded photos or videos.

Your WyzeCam has the ability to automatically record a 10-15 second alert video when it detects motion, sound, or CO monitor and smoke alarm sirens. Alert videos are automatically stored in the AWS cloud via end-to-end encryption and can be viewed for up to 14 days in the Notifications tab of the Wyze app. After 14 days, alert videos are deleted and cannot be recovered. Since alert videos are stored in the AWS cloud, they will be available for the full 14 days after the video was captured, even if your WyzeCam is lost or damaged.

Alert videos can be saved or shared by tapping the Share button in an individual alert video. They can be deleted by tapping the Delete button on the same page.

You can turn on/off the recording of each type of alert video independently:

In the Devices tab, tap the camera for which you would like to change the alert video settings. Tap the Settings icon in the upper right corner.

Under Alert Settings, toggle each option on/off (Motion detection, Sound detection, Smoke detection, CO detection). When motion detection and sound detection are turned on, you can select the level of sensitivity that will trigger an alert video.

Your WyzeCam has the ability to send you a push notification on your smartphone when it records an alert video. To turn on/off push notifications, tap the Notifications tab on the Wyze app, and tap the Settings icon in the top-right corner. From there you can toggle Push notifications on or off.

A few things to be aware of:

Turning off notifications only turns off the push notifications on your smartphone. Your WyzeCam will continue to automatically record alert videos based on the Alert Settings of your WyzeCam. If you turn off notifications, you will not receive any notification that an alert video has been captured, but you can view alert videos in the Notifications tab of the Wyze App. See the previous question for how to turn on/off the automatic recording of alert videos.

Notifications settings are a global setting that will apply to all types of alert videos and to all WyzeCams in your Wyze App. Alert video recording settings are set on each individual camera in the Settings for each camera.

Make sure Notifications are enabled on your smartphone in order to receive notifications from the Wyze App.

Alert videos are automatically stored to the AWS cloud via end-to-end encryption and can be viewed for up to 14 days in the Notifications tab of the Wyze App. After 14 days, alert videos are deleted and cannot be recovered.

Tap the Notifications tab of the Wyze App to see a list of alert videos. Tap the Alerts dropdown in the upper left corner to filter by WyzeCam if you have multiple cameras linked to your account.

Alert videos can be saved or shared by tapping the Share button in an individual alert video. They can be deleted by tapping the Delete button on the same page.

No, the WyzeCam cannot be configured to save alert videos to a private cloud or NAS device.

We take our customers’ data safety very seriously. The communication between your mobile device, the Wyzecam, and the AWS Cloud Server are made via https (Transport Layer Security (TLS)). We used symmetric and asymmetric encryption, hashing and other ways to make sure users’ information cannot be stolen. Each camera has its own secret key and certificate so that we can validate its identity during handshake. The contents are encrypted via AES 128-bit encryption to protect the data. Even if a hacker intercepts the data package, the data cannot be decrypted.

Because the WyzeCam doesn’t provide any access point functionality, it can only be affected as a WPA2 client, which is a minor risk. So far we haven’t updated our firmware to mitigate the KRACK issue. Our engineers are working on updating the stacks and we will update the firmware once we complete the effort.

Enter the live stream feed for any camera and use the Record and Take Photo buttons to manually record videos or take photos. Videos and photos are stored in your phone’s gallery and can be accessed either through the Album in the Wyze App or your phone’s photo gallery.

Your WyzeCam has the ability to continuously record video when a microSD card is installed (sold separately).

To use continuous recording:

Insert a microSD card into the bottom of your WyzeCam. Go to Camera Settings in your Wyze app, scroll down to the Advanced Settings section and turn on Local recording to microSD card. You have the option to select either Record alerts only or Continuous recording.

To view your recorded footage, enter the live stream feed view of your WyzeCam. Tap on the Playback tab.

Scroll through the timeline to view footage from a particular time. Select a date to look at the footage for a specific day. You can use two fingers to zoom in and out on the timeline to find a specific point in time.

Tap the Sound icon to turn sound on/off.

Tap the Take Photo icon to take a photo. Photos are saved to the WyzeCam’s Album and your phone’s photo gallery.

Tap Full Screen to enter the full screen view.

Your WyzeCam will overwrite the oldest footage when it runs out of room on the microSD card. You can view the amount of memory remaining on your microSD card by entering the Camera Settings and scrolling down to the microSD card section.

Yes (partially).

You’ll need a wi-fi network connection to set up and configure your WyzeCam in the Wyze App. Once the camera is configured with a microSD card inserted and Local recording to microSD card turned on, the camera will continue to continuously record to the microSD card, even when it is moved to an area that does not have wi-fi.

However, when your WyzeCam is in an area that does not have wi-fi, you will not be able to connect to the camera via the Wyze App to view the live stream view of the camera or change any of the camera settings.  The camera also will not save any alert videos to the cloud, so none of the motion or sound detection features will work.

To view your recorded footage, you can either bring your WyzeCam back to an area that is covered by the wi-fi network it was set up in and use the Playback feature in the Wyze App, or remove the microSD card from your WyzeCam to view the raw video files (mp4 format) on a computer. When you return the microSD card to your WyzeCam, it will resume continuous recording.

The WyzeCam supports 8GB, 16GB, and 32GB microSD cards in FAT32 format. We recommend Class 10 for optimal performance.

The video file size will depend on whether your WyzeCam is recording HD or SD video. You can toggle between HD and SD video on the live stream view of your camera.

For HD, the video size is approximately 400MB/hour (~10GB/day).  For SD, the video size is approximately 130MB/hour (3-4GB/day).

Because some storage space is used for formatting the card, a 32GB microSD card will store approximately 2 days of HD video or 7-8 days of SD video. Your WyzeCam will overwrite the oldest footage when it runs out of room on the microSD card.

The WyzeCam’s frame rate is 10 fps for both HD and SD video modes.

The WyzeCam’s bitrate is ~120 kb/s for HD and ~60 kb/s for SD.

The WyzeCam’s live stream video feature uses 1-2MB per minute in SD video or 4-7MB per minute in HD video.

On the Devices tab, tap your camera’s name to assign a custom name to each WyzeCam.

You can share your WyzeCam with anyone who has a Wyze account and the Wyze App installed on their smartphone. Shared users can access the camera’s live stream feed, but cannot change camera settings.

In the Devices tab, tap Share to enter the Share screen. This will contain a list of people that you have shared your WyzeCam to. Tap the Share device to other users button to share individual WyzeCams with other users. Make sure to use the email address associated with that user’s Wyze account.

Users can view and accept share invitations in the Notifications tab by tapping Messages.

In the Devices tab, tap the Share button for any individual WyzeCam to see a list of shared users. Press the Cancel share button to remove a shared user.

To add a WyzeCam, tap the + in the top-right corner of the Devices tab. Follow the app instructions to set up the new camera.

To remove a WyzeCam, tap the camera in the Devices tab to open the camera’s live stream feed. Tap the Settings icon in the top-right corner to open the Camera Settings. Scroll to the bottom and tap Delete Device. If your camera is unplugged or not connected, you’ll need to wait until the app identifies that the camera is not connected before you can access the Camera Settings menu (this may take a few minutes).

2-way audio allows users to listen and talk through the WyzeCam. It works like a walkie-talkie so you can speak or listen but you can’t do both at the same time.

Tap into the live stream feed view of an individual camera to use the 2-way audio feature.

To talk through the camera: Hold down the Voice icon. The camera will automatically turn on the sound to listen for a response when you release the Voice icon.

To listen through the camera: Tap the Sound icon to turn on sound for your live stream.

To use 2-way audio, the Wyze App must be able to access the microphone on your phone.

On iOS: go to your phone’s Settings. Tap Wyze. Turn on the toggle for Microphone.

On Android, go to your phone’s Settings. Tap Apps. Tap Wyze. Tap Permissions in the App Settings section. Turn on the toggle for Microphone.

Your WyzeCam has the ability to schedule custom time lapse videos. A microSD card must be installed in your WyzeCam to use this feature (sold separately).

To use the time lapse feature:

Enter the live stream feed view of your WyzeCam. Tap on the Time Lapse tab.

Tap Start, End and Interval to set the start time, end time, and photo interval for your time lapse. Tap Set to schedule your time lapse video.

You can use your WyzeCam as normal while a time lapse is in progress.

To view, share and save time lapse videos:

Your smartphone must be using the same Wi-Fi network as your WyzeCam in order to access time lapse videos. If your smartphone is not on the same Wi-Fi network as your WyzeCam, please wait until you are on the same network before trying to view completed time lapse videos.

Enter the live stream feed view of your WyzeCam. Tap on the Album icon.

Completed time lapse videos will be included the list of Videos. Tap the down arrow to load the video, then tap the play button to view your time lapse video.

From the playback screen you can Share or Delete the video. From the Share menu, you can save your time lapse video to your phone’s gallery.  The video will be saved as an mp4 file.

Note: Time lapse videos are saved to your microSD card in an H.264 format, which is not a common video format. We recommend you follow the steps above to save your time lapse to your phone or share it in the mp4 format instead of trying to access the H.264 formatted video on the microSD card.

Night Vision: The WyzeCam emits a 850nm infrared light for the night vision feature.  This infrared light will be reflected by glass, which distorts the image. Therefore, the night vision feature does not work through a window or glass.

Motion Detection: During the day the infrared lights are not necessary and therefore there are no reflection issues with the WyzeCam pointed out a window or through glass.  Because the WyzeCam compares pixels in its video image to detect motion, the WyzeCam motion detection feature will work through a window or glass.

The WyzeCam supports 2.4 GHz Wi-Fi networks. 5 GHz networks are not supported. If you’re having trouble setting up your WyzeCam, check that you’re using a 2.4 GHz Wi-Fi network.

The WyzeCam supports WPA and WPA2 protocols.

The WyzeCam does not support WEP protocols because WEP is not as secure as WPA and WPA2 protocols.

No, the WyzeCam does not work with Wi-Fi networks that have a landing page or require a browser to complete the wi-fi connection. Common examples are hotel or airport public networks.

The WyzeCam does not have a battery so needs be plugged into an external power source. It comes with a 6-foot USB power cord that can be plugged into a wall outlet or power bank.

You can use the power cord to plug one WyzeCam into another to share the same power source. Simply plug the USB port end of the cord into the WyzeCam connected to the power source, then plug the Type-A USB port end of the cord into the second WyzeCam.

The WyzeCam uses 5V 1A DC power through a micro USB port. Each WyzeCam comes with a 6-foot micro USB cable and 110V wall outlet plug  to plug into a wall outlet.  You can also use a power bank or 240V power converter to power your WyzeCam.

The power consumption is between 2-4 watts, depending on whether night vision is turned on.

A 10000mAh power bank will power the WyzeCam for ~16 hours.  A 20000mAh power bank will power the WyzeCam for ~33 hours.

The WyzeCam is not weatherproof and is not designed to be mounted or left outdoors for an extended period of time. However, you can use a power bank to power your WyzeCam anywhere an outlet is not available.

Absolutely! The WyzeCam’s flexible design makes it versatile enough to place almost anywhere. Its magnetic base can be used on existing steel surfaces, or use the included adhesive tape to place the metal mounting plate on a wall.

If it’s more convenient to mount your WyzeCam upside-down, you can flip the display of your WyzeCam’s video feed. Enter the Camera Settings for your WyzeCam and toggle Rotate Image 180° on/off.

You can toggle your WyzeCam’s status light on or off. Enter the Camera Settings for your WyzeCam and toggle Camera status light on/off.

You can unplug and move your WyzeCam after it has been set up in your Wyze app.

If you plug in your WyzeCam in an area covered by the same Wi-Fi network that you originally set it up in (for example, moved your WyzeCam to a different room in your house), your WyzeCam will automatically re-connect to your Wyze app. Watch the status indicator light on the back of the camera – it should change from solid yellow to flashing yellow & blue to solid blue as your WyzeCam re-establishes the connection.

If you plug in your WyzeCam in an area that is covered by a different Wi-Fi network (for example, moved your WyzeCam from your home to your office), you’ll need to set it up again in the Wyze app. In the Devices tab, tap the + in the top-right corner and follow the app’s set-up instructions.

If you want to transfer ownership of your WyzeCam to a different user, give the WyzeCam to the new user and have them set it up as a new device in their Wyze account.

The WyzeCam is designed to run continuously.  It is always on when it is plugged in, and it is designed to be plugged in for long periods of time.

The only way to turn off your WyzeCam is to unplug it.

The WyzeCam can only be used with the Wyze App on a smartphone device (iOS or Android).  There is no web interface.

No, the WyzeCam does not support any APIs for capture or streaming.

The WyzeCam is only compatible with the Wyze App.  It is not compatible with services like IFTTT, Smartthings, HomeKit, etc.
We understand this is a popular request from our customers.  Our engineering team is evaluating this feature for future development.
You can sign up for our newsletter at the bottom of our website or follow the WyzeCam Facebook page to get updates as new features are added to the WyzeCam.

The WyzeCam does not work with Alexa.

We understand this is a popular request from our customers.  Our engineering team is evaluating this feature for future development.

You can sign up for our newsletter at the bottom of our website or follow the WyzeCam Facebook page to get updates as new features are added to the WyzeCam.

The WyzeCam does not support IP camera streaming services like RTSP.

We understand this is a popular request from our customers.  Our engineering team is evaluating this feature for future development.

You can sign up for our newsletter at the bottom of our website or follow the WyzeCam Facebook page to get updates as new features are added to the WyzeCam.

The WyzeCam does not support recording to a NAS device or integration with NVR or ONVIF.
We understand this is a popular request from our customers.  Our engineering team is evaluating this feature for future development.
You can sign up for our newsletter at the bottom of our website or follow the WyzeCam Facebook page get updates as new features are added to the WyzeCam.

The WyzeCam does not have an app for AppleTV, and we do not have any plans to release one at this time.

The WyzeCam does not have a PC version of the app, and we do not have any plans to release one at this time.

No.

We licensed the same industrial design as the XiaoFang and Spot cameras to use for the WyzeCam. That is why they look the same from outside. However we designed the WyzeCam with a completely new solution from the ground up, including a new app, new firmware, and AWS cloud solution to store alert videos. We also updated components and features, focusing on UX and ease of use.

It is not possible to flash a XiaoFang or Spot camera to be compatible with the Wyze App.

Our customer service agents are available for phone support and live chat between 8am – 4pm PST Monday through Friday. You can also email us for support outside the business hours. Our phone number and email address are listed at the bottom of this page.

This video provides a step-by-step tutorial on setting up your WyzeCam.
Here are some tips to try if you’re having trouble setting up your WyzeCam:

  1. Verify that the operating system for your smartphone is 8.0+ for iOS or 5.0+ for Android.
  2. Make sure that the protective plastic film has been removed from the camera lens.
  3. Make sure you have your WiFi network name and password handy. The WyzeCam only works with 2.4GHz networks. If you have a dual band router (both 5GHz and 2.4GHz), make sure you enter the 2.4GHz WiFi name and password during the setup process.
  4. Check the WyzeCam’s LED indicator light status: After plugging in your WyzeCam, look at the LED status light on the back of the camera. It will start as solid yellow, then after approximately 20 seconds should change to flashing yellow. (Note: If the light stays solid yellow, it may be because the camera is not getting enough power. Make sure you are using the included power adapter and cable. If you are using the included power adapter and cable and still seeing a solid yellow light after 20 seconds, please contact our Support team at support@wyzecam.com.)
  5. Follow the steps in the Wyze App to continue the set up. If you’re stuck on the QR code scan, please move on to the next troubleshooting topic.

A few other tips if you continue to see the “connection failed” message on your App:

  1. Make sure your router security protocol is set to WPA or WPA2. The WyzeCam does not support the WEP protocol, which is outdated and less secure.
  2. Try unplugging the camera from the power source, and resetting your router.
  3. When entering the WiFi password,
    – First, check to make sure the WiFi name entered is for the 2.4GHz WiFi network. If not, tap on the WiFi name field and type in the correct WiFi name.
    – Then, use the “peek” function to reveal your WiFi password and make sure you entered the correct password.
    – If you use the MAC filtering/white-listing function, temporarily turn it off to see if it makes a difference.

If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@wyzecam.com. Please include the following information when sending an email to our Support team:

Wyze Account Email:
WyzeCam MAC Address:

*Note – your WyzeCam MAC address can be found on the bottom of your WyzeCam and should start with 94:51:….  Your Wyze account email address is the address that you use to log into your account on the Wyze App or the WyzeCam website.  If you do not yet have an account, please write ‘no account’.

This video shows how to scan the QR code to set up your WyzeCam.

Here are some tips to try if you’re still having trouble scanning the QR code:

  1. Tilt/move your phone in different angles/distance to scan the QR Code.
  2. Make sure the camera is not in direct sun. Also make sure there are no LED lights or outside reflections shining on your phone’s screen. These can interfere with the scan.
  3. The QR Code is only valid for 5 minutes. If you have been trying for more than 5 minutes, begin the setup process again to generate a new QR code.
  4. Make sure that the protective plastic film has been removed from the camera lens.
  5. Make sure that the camera lens is clean.
  6. If you use an iPad or another larger screen device, move the camera further away from the iPad, so that the camera can scan the entire screen.

If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@wyzecam.com. Please include the following information when sending an email to our Support team:

Wyze Account Email:
WyzeCam MAC Address:

*Note – your WyzeCam MAC address can be found on the bottom of your WyzeCam and should start with 94:51:….  Your Wyze account email address is the address that you use to log into your account on the Wyze App or the WyzeCam website.  If you do not yet have an account, please write ‘no account’.

If you heard the error “Setup failed”  or saw a “sad” face when you tried to set up your WyzeCam, check the LED indicator light on the back of your WyzeCam.

If the light is flashing between yellow and blue, this can mean:

  1. The wi-fi password you entered during the setup process was incorrect. Please verify your wi-fi password then try the setup process again. You can use the “peek” feature when entering your network password to make sure you have entered your password correctly. Note: the WyzeCam will auto-fill the wi-fi network name to match the wi-fi network that your smartphone is using. However, if your phone is using a 5 GHz wi-fi network, the autofill will not work.  You can tap the network name field to manually enter the name for a 2.4 GHz wi-fi network. If you have a dual-band router that has both 2.4 GHz and 5 GHz networks, make sure you use the 2.4 GHz when setting up your WyzeCam. The WyzeCam does not work with 5 GHz wi-fi networks.
  2. OR you tried to connect to a 5G network. The WyzeCam only works with 2.4 GHz wi-fi networks.
  3. OR you are using a WEP router. The WyzeCam only works with WPA and WPA2 protocols.
  4. OR your router has a special security features, such as MAC whitelist/filtering. The WyzeCam will not work on wi-fi networks with security features like these.

If the light is flashing blue, this means the device can’t connect to the server. Try these steps:

  1. Unplug and replug in your WyzeCam to reboot it, then try the setup process again.
  2. Check that your wi-fi network has internet connectivity.
  3. If you have a special security setting for your wi-fi network, please make sure the WyzeCam can access your wi-fi network. For example, put the WyzeCam’s MAC address on your wi-fi network’s white list.

If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@wyzecam.com. Please include the following information when sending an email to our Support team:

Wyze Account Email:
WyzeCam MAC Address:

*Note – your WyzeCam MAC address can be found on the bottom of your WyzeCam and should start with 94:51:….  Your Wyze account email address is the address that you use to log into your account on the Wyze App or the WyzeCam website.  If you do not yet have an account, please write ‘no account’.

We ship all orders using a service called UPSMI. This is a service where UPS picks up the package from our warehouse, and delivers it to your local post office.  The package is then transferred to the post office (USPS) for delivery.

When your order ships, you will receive an email with a tracking number for your package.  You can look this tracking number up in the UPS tracking tool at any time: https://www.ups.com/tracking/tracking.html

Once your package has been transferred to your local post office, you can look it up in the USPS tracking system: https://tools.usps.com/go/TrackConfirmAction_input

If your order shows as delivered but you did not receive your package, please follow these steps:

  1. Check all areas where your package may have been delivered (mailbox, front door, back door, etc).
  2. Call your local post office and provide your tracking number to see if they can locate your package.

If you have followed these steps and have not been able to locate your package, please contact our Support team at support@wyzecam.com. Please confirm in your email whether you have completed the 2 steps above.  This helps us expedite your request and resolve your issue.

Alert videos are stored in the AWS cloud and there may be a short lag in retrieving an alert video. If you’re getting an error message or not able to view a particular video, wait 10-15 seconds. The video will automatically start playing when it has loaded. If you’re still having trouble, return to the Notifications screen and re-select the video.

Make sure that Wyze App has permission to access the photos stored in your iOS or Android device.

iOS: go to your phone’s Settings. Tap Wyze. Turn on the toggle for Photos.

Android: go to your phone’s Settings. Tap Apps. Tap the three dots at the top-right corner of the page. Tap App Permissions. Tap Storage. Scroll down to Wyze and toggle the storage permission to the right.

Make sure that Wyze App has permission to access the photos stored in your iOS or Android device.

iOS: Go to your phone’s Settings. Tap Wyze. Turn on the toggle for Photos.

Android: Go to your phone’s Settings. Tap Apps. Tap the three dots at the top-right corner of the page. Tap App Permissions. Tap Storage. Scroll down to Wyze and toggle the storage permission to the right.

To use 2-way audio, the Wyze App must be able to access the microphone on your phone.

iOS: Go to your phone’s Settings. Tap Wyze. Turn on the toggle for Microphone.

Android: Go to your phone’s Settings. Tap Apps. Tap Wyze. Tap Permissions in the App Settings section. Turn on the toggle for Microphone.

A microSD card must be installed in your WyzeCam in order to use the Playback and Time Lapse features. WyzeCam supports microSD cards in FAT32 format.

You can toggle night vision between On/Off/Auto on the live stream feed view of your WyzeCam. Tap Night vision to toggle between the options. When Auto is selected, your WyzeCam will automatically switch to night vision when it detects low light.

WyzeCam’s sound detection algorithm is programmed to detect the pattern of standard smoke and carbon monoxide alarm signals.

For smoke alarms, WyzeCam listens for the Temporal-Three (T3) alarm signal, which produces 3 long beeps followed by a pause.

For carbon monoxide alarms, WyzeCam listens for the T4 alarm signal, which produces 4 long beeps followed by a pause.

Smoke and carbon monoxide alarms manufactured starting in 1996 have followed this standard set by the American National Standards Institute and National Fire Protection Association. The majority of alarms installed prior to 1996 produced a steady continuous sound.

WyzeCam is only programmed to detect the T3 and T4 alarm signals. If you’re still using an alarm that produces a continuous pattern, you’re due for a change! Smoke detectors only last up to a maximum of 10 years. Your new smoke detector should be able to be detected by your WyzeCam.

Orders placed at www.wyzecam.com are shipped via UPSMI Ground (3-7 days). We do not offer different shipping speed options at this time.

After you place your order, you will receive an email confirmation of your order. You will receive another email with tracking information once your order has shipped. You can use the UPS website to track your order using the tracking number provided: https://www.ups.com/tracking/tracking.html

Shipping rates are based on the number of WyzeCams ordered:

1 WyzeCam: $5.99 shipping charge
2 WyzeCams: $9.98 shipping charge
3 WyzeCams: $13.97 shipping charge
4 WyzeCams: $17.96 shipping charge
5 WyzeCams: $21.95 shipping charge

Shipping is only available to the continental U.S. We are not able to ship to Alaska and Hawaii or outside the continental U.S. at this time.

Orders are processed and shipped the next business day after they are received.  We ship all orders via UPSMI.  There are no expedited shipping options available at this time.

UPSMI is a service where UPS picks up the package from our warehouse, and delivers it to your local post office.  The package is then transferred to the post office (USPS) for delivery.

When your order ships, you will receive an email with a tracking number for your package.  You can look this tracking number up in the UPS tracking tool at any time: https://www.ups.com/tracking/tracking.html

Once your package has been transferred to your local post office, you can look it up in the USPS tracking system: https://tools.usps.com/go/TrackConfirmAction_input

If your order shows as delivered but you did not receive your package, please follow these steps:

  • Check all areas where your package may have been delivered (mailbox, front door, back door, etc).
  • Call your local post office and provide your tracking number to see if they can locate your package.

If you have followed these steps and have not been able to locate your package, please contact our Support team at support@wyzecam.com. Please confirm in your email whether you have completed the 2 steps above.  This helps us expedite your request and resolve your issue.

We hope you will be delighted with your WyzeCam. If you are having a technical issue with your WyzeCam, please check out the FAQs and Troubleshooting sections of our Support site. If you’re still having trouble, you can contact us at support@wyzecam.com.

Your WyzeCam is backed by a 1-year limited warranty that covers any defects in the materials and workmanship of your WyzeCam under normal use from the date of purchase. If a defect arises with your WyzeCam, please contact us at support@wyzecam.com.

We accept returns of WyzeCams purchased from www.wyzecam.com for up to 30 days from the date of purchase. Items must be returned in their original condition, unused and in their original packaging to receive a refund. Shipping and handling charges as well as taxes paid are non-refundable.

Please contact us at support@wyzecam.com to request a return material authorization (RMA) before sending a return to us. If you return a product to us without an RMA, we will not be able to process your return. Your return must be received by us within 10 days of issuance of the RMA. You are responsible for and must pre-pay all return shipping charges.

View our full Return & Warranty policies here.

  1. Improved connectivity focusing on reducing intermittent disconnections
  2. Improved troubleshooting during setup
  3. Fixed an issue that assigned different MAC addresses for a device
  4. Bug fixes
  1. Alert schedule support (V1.1.42 app or above required)
  2. Allowed camera to sync time with the app (fixed DST time change issue, V1.1.42 app or above required)
  3. Added troubleshooting during setup for wrong network name and WEP network
  4. Tuned down motion alert sensitivity
  5. More accurate playback availability display (V1.1.42 app or above required)
  6. Updated time verification mechanism
  7. Bug fixes

Improved connection stability
Improved live stream stability
Fixed an issue with no alerts being received when the alert setting is on
Fixed an issue with local recording under ‘Record only mode’
Fixed an issue with occasional mismatch between MAC address and device ID

*Known issues (low probability)

  1. If your WyzeCam does not auto reconnect back to the network after the firmware upgrade, please unplug it from the power source and then plug it back in; it should reconnect back to your network.
  2. If night vision seems to be not working after the firmware upgrade, please use your Wyze app to turn night vision on and off once; it should start working again.
+ Video Tutorials

Setup

WYZECAM SETUP TROUBLESHOOTING

HOW TO SETUP WYZECAM

Find more support videos on the WyzeCam Channel.

+ Installation

Set up in easy steps

Download the Wyze app and create an account. Have your Wi-Fi network name and password available.

Download the Wyze app from the Apple App storedownload the Wyze app from the google play store

Connect the camera to a power outlet and wait 20 seconds until the status light flashes yellow.

Hold the SETUP button until you hear a voice prompt.

Follow the steps in the Wyze app to finish setting up your camera.

Light Indications

Solid yellow light

The device is on and initializing.

Flashing blue light

The device is connected and finishing setup.

Flashing yellow light

The device is ready to connect.

Solid blue light

The device is working properly.

Flashing yellow & blue light

Connection is in progress.

+ FAQs

In the Apple App Store and the Google Play Store, search for WyzeCam and download the Wyze app from Wyze Labs Inc.

The Wyze App supports Android 5.0+ and iOS 8.0+.

The Wyze App requires Android 5.0+ and iOS 8.0+.

There is no limit to the number of cameras that can be set up or shared in the Wyze App. However, you can only view the live stream from one camera at a time.

In the Wyze app, the Devices tab lists the WyzeCams that you have set up or have had shared with you. It displays a static image of the last time you viewed the live stream feed from each camera. Tap on the image to enter the live stream feed for any individual camera.

Tips & Tricks:

Tap the HD/SD icon to toggle between HD and SD video quality.

Tap the Night vision icon to toggle night vision between on/off/auto.

Use two fingers to stretch and pinch to digitally zoom in and out.

Tap the Sound icon to turn sound on/off.

Use the Record and Take Photo buttons to record a video or take a photo. Videos and photos are stored in your phone’s gallery and can be accessed either through the Album in the Wyze app or your phone’s photo gallery.

Hold the Voice icon to talk through the WyzeCam’s speaker. The camera will automatically turn on the sound to listen for a response when you release the Voice icon.

Tap the Album icon to view, share or delete manually recorded photos or videos.

Your WyzeCam has the ability to automatically record a 10-15 second alert video when it detects motion, sound, or CO monitor and smoke alarm sirens. Alert videos are automatically stored in the AWS cloud via end-to-end encryption and can be viewed for up to 14 days in the Notifications tab of the Wyze app. After 14 days, alert videos are deleted and cannot be recovered. Since alert videos are stored in the AWS cloud, they will be available for the full 14 days after the video was captured, even if your WyzeCam is lost or damaged.

Alert videos can be saved or shared by tapping the Share button in an individual alert video. They can be deleted by tapping the Delete button on the same page.

You can turn on/off the recording of each type of alert video independently:

In the Devices tab, tap the camera for which you would like to change the alert video settings. Tap the Settings icon in the upper right corner.

Under Alert Settings, toggle each option on/off (Motion detection, Sound detection, Smoke detection, CO detection). When motion detection and sound detection are turned on, you can select the level of sensitivity that will trigger an alert video.

Your WyzeCam has the ability to send you a push notification on your smartphone when it records an alert video. To turn on/off push notifications, tap the Notifications tab on the Wyze app, and tap the Settings icon in the top-right corner. From there you can toggle Push notifications on or off.

A few things to be aware of:

Turning off notifications only turns off the push notifications on your smartphone. Your WyzeCam will continue to automatically record alert videos based on the Alert Settings of your WyzeCam. If you turn off notifications, you will not receive any notification that an alert video has been captured, but you can view alert videos in the Notifications tab of the Wyze App. See the previous question for how to turn on/off the automatic recording of alert videos.

Notifications settings are a global setting that will apply to all types of alert videos and to all WyzeCams in your Wyze App. Alert video recording settings are set on each individual camera in the Settings for each camera.

Make sure Notifications are enabled on your smartphone in order to receive notifications from the Wyze App.

Alert videos are automatically stored to the AWS cloud via end-to-end encryption and can be viewed for up to 14 days in the Notifications tab of the Wyze App. After 14 days, alert videos are deleted and cannot be recovered.

Tap the Notifications tab of the Wyze App to see a list of alert videos. Tap the Alerts dropdown in the upper left corner to filter by WyzeCam if you have multiple cameras linked to your account.

Alert videos can be saved or shared by tapping the Share button in an individual alert video. They can be deleted by tapping the Delete button on the same page.

No, the WyzeCam cannot be configured to save alert videos to a private cloud or NAS device.

We take our customers’ data safety very seriously. The communication between your mobile device, the Wyzecam, and the AWS Cloud Server are made via https (Transport Layer Security (TLS)). We used symmetric and asymmetric encryption, hashing and other ways to make sure users’ information cannot be stolen. Each camera has its own secret key and certificate so that we can validate its identity during handshake. The contents are encrypted via AES 128-bit encryption to protect the data. Even if a hacker intercepts the data package, the data cannot be decrypted.

Because the WyzeCam doesn’t provide any access point functionality, it can only be affected as a WPA2 client, which is a minor risk. So far we haven’t updated our firmware to mitigate the KRACK issue. Our engineers are working on updating the stacks and we will update the firmware once we complete the effort.

Enter the live stream feed for any camera and use the Record and Take Photo buttons to manually record videos or take photos. Videos and photos are stored in your phone’s gallery and can be accessed either through the Album in the Wyze App or your phone’s photo gallery.

Your WyzeCam has the ability to continuously record video when a microSD card is installed (sold separately).

To use continuous recording:

Insert a microSD card into the bottom of your WyzeCam. Go to Camera Settings in your Wyze app, scroll down to the Advanced Settings section and turn on Local recording to microSD card. You have the option to select either Record alerts only or Continuous recording.

To view your recorded footage, enter the live stream feed view of your WyzeCam. Tap on the Playback tab.

Scroll through the timeline to view footage from a particular time. Select a date to look at the footage for a specific day. You can use two fingers to zoom in and out on the timeline to find a specific point in time.

Tap the Sound icon to turn sound on/off.

Tap the Take Photo icon to take a photo. Photos are saved to the WyzeCam’s Album and your phone’s photo gallery.

Tap Full Screen to enter the full screen view.

Your WyzeCam will overwrite the oldest footage when it runs out of room on the microSD card. You can view the amount of memory remaining on your microSD card by entering the Camera Settings and scrolling down to the microSD card section.

Yes (partially).

You’ll need a wi-fi network connection to set up and configure your WyzeCam in the Wyze App. Once the camera is configured with a microSD card inserted and Local recording to microSD card turned on, the camera will continue to continuously record to the microSD card, even when it is moved to an area that does not have wi-fi.

However, when your WyzeCam is in an area that does not have wi-fi, you will not be able to connect to the camera via the Wyze App to view the live stream view of the camera or change any of the camera settings.  The camera also will not save any alert videos to the cloud, so none of the motion or sound detection features will work.

To view your recorded footage, you can either bring your WyzeCam back to an area that is covered by the wi-fi network it was set up in and use the Playback feature in the Wyze App, or remove the microSD card from your WyzeCam to view the raw video files (mp4 format) on a computer. When you return the microSD card to your WyzeCam, it will resume continuous recording.

The WyzeCam supports 8GB, 16GB, and 32GB microSD cards in FAT32 format. We recommend Class 10 for optimal performance.

The video file size will depend on whether your WyzeCam is recording HD or SD video. You can toggle between HD and SD video on the live stream view of your camera.

For HD, the video size is approximately 400MB/hour (~10GB/day).  For SD, the video size is approximately 130MB/hour (3-4GB/day).

Because some storage space is used for formatting the card, a 32GB microSD card will store approximately 2 days of HD video or 7-8 days of SD video. Your WyzeCam will overwrite the oldest footage when it runs out of room on the microSD card.

The WyzeCam’s frame rate is 10 fps for both HD and SD video modes.

The WyzeCam’s bitrate is ~120 kb/s for HD and ~60 kb/s for SD.

The WyzeCam’s live stream video feature uses 1-2MB per minute in SD video or 4-7MB per minute in HD video.

On the Devices tab, tap your camera’s name to assign a custom name to each WyzeCam.

You can share your WyzeCam with anyone who has a Wyze account and the Wyze App installed on their smartphone. Shared users can access the camera’s live stream feed, but cannot change camera settings.

In the Devices tab, tap Share to enter the Share screen. This will contain a list of people that you have shared your WyzeCam to. Tap the Share device to other users button to share individual WyzeCams with other users. Make sure to use the email address associated with that user’s Wyze account.

Users can view and accept share invitations in the Notifications tab by tapping Messages.

In the Devices tab, tap the Share button for any individual WyzeCam to see a list of shared users. Press the Cancel share button to remove a shared user.

To add a WyzeCam, tap the + in the top-right corner of the Devices tab. Follow the app instructions to set up the new camera.

To remove a WyzeCam, tap the camera in the Devices tab to open the camera’s live stream feed. Tap the Settings icon in the top-right corner to open the Camera Settings. Scroll to the bottom and tap Delete Device. If your camera is unplugged or not connected, you’ll need to wait until the app identifies that the camera is not connected before you can access the Camera Settings menu (this may take a few minutes).

2-way audio allows users to listen and talk through the WyzeCam. It works like a walkie-talkie so you can speak or listen but you can’t do both at the same time.

Tap into the live stream feed view of an individual camera to use the 2-way audio feature.

To talk through the camera: Hold down the Voice icon. The camera will automatically turn on the sound to listen for a response when you release the Voice icon.

To listen through the camera: Tap the Sound icon to turn on sound for your live stream.

To use 2-way audio, the Wyze App must be able to access the microphone on your phone.

On iOS: go to your phone’s Settings. Tap Wyze. Turn on the toggle for Microphone.

On Android, go to your phone’s Settings. Tap Apps. Tap Wyze. Tap Permissions in the App Settings section. Turn on the toggle for Microphone.

Your WyzeCam has the ability to schedule custom time lapse videos. A microSD card must be installed in your WyzeCam to use this feature (sold separately).

To use the time lapse feature:

Enter the live stream feed view of your WyzeCam. Tap on the Time Lapse tab.

Tap Start, End and Interval to set the start time, end time, and photo interval for your time lapse. Tap Set to schedule your time lapse video.

You can use your WyzeCam as normal while a time lapse is in progress.

To view, share and save time lapse videos:

Your smartphone must be using the same Wi-Fi network as your WyzeCam in order to access time lapse videos. If your smartphone is not on the same Wi-Fi network as your WyzeCam, please wait until you are on the same network before trying to view completed time lapse videos.

Enter the live stream feed view of your WyzeCam. Tap on the Album icon.

Completed time lapse videos will be included the list of Videos. Tap the down arrow to load the video, then tap the play button to view your time lapse video.

From the playback screen you can Share or Delete the video. From the Share menu, you can save your time lapse video to your phone’s gallery.  The video will be saved as an mp4 file.

Note: Time lapse videos are saved to your microSD card in an H.264 format, which is not a common video format. We recommend you follow the steps above to save your time lapse to your phone or share it in the mp4 format instead of trying to access the H.264 formatted video on the microSD card.

Night Vision: The WyzeCam emits a 850nm infrared light for the night vision feature.  This infrared light will be reflected by glass, which distorts the image. Therefore, the night vision feature does not work through a window or glass.

Motion Detection: During the day the infrared lights are not necessary and therefore there are no reflection issues with the WyzeCam pointed out a window or through glass.  Because the WyzeCam compares pixels in its video image to detect motion, the WyzeCam motion detection feature will work through a window or glass.

The WyzeCam supports 2.4 GHz Wi-Fi networks. 5 GHz networks are not supported. If you’re having trouble setting up your WyzeCam, check that you’re using a 2.4 GHz Wi-Fi network.

The WyzeCam supports WPA and WPA2 protocols.

The WyzeCam does not support WEP protocols because WEP is not as secure as WPA and WPA2 protocols.

No, the WyzeCam does not work with Wi-Fi networks that have a landing page or require a browser to complete the wi-fi connection. Common examples are hotel or airport public networks.

The WyzeCam does not have a battery so needs be plugged into an external power source. It comes with a 6-foot USB power cord that can be plugged into a wall outlet or power bank.

You can use the power cord to plug one WyzeCam into another to share the same power source. Simply plug the USB port end of the cord into the WyzeCam connected to the power source, then plug the Type-A USB port end of the cord into the second WyzeCam.

The WyzeCam uses 5V 1A DC power through a micro USB port. Each WyzeCam comes with a 6-foot micro USB cable and 110V wall outlet plug  to plug into a wall outlet.  You can also use a power bank or 240V power converter to power your WyzeCam.

The power consumption is between 2-4 watts, depending on whether night vision is turned on.

A 10000mAh power bank will power the WyzeCam for ~16 hours.  A 20000mAh power bank will power the WyzeCam for ~33 hours.

The WyzeCam is not weatherproof and is not designed to be mounted or left outdoors for an extended period of time. However, you can use a power bank to power your WyzeCam anywhere an outlet is not available.

Absolutely! The WyzeCam’s flexible design makes it versatile enough to place almost anywhere. Its magnetic base can be used on existing steel surfaces, or use the included adhesive tape to place the metal mounting plate on a wall.

If it’s more convenient to mount your WyzeCam upside-down, you can flip the display of your WyzeCam’s video feed. Enter the Camera Settings for your WyzeCam and toggle Rotate Image 180° on/off.

You can toggle your WyzeCam’s status light on or off. Enter the Camera Settings for your WyzeCam and toggle Camera status light on/off.

You can unplug and move your WyzeCam after it has been set up in your Wyze app.

If you plug in your WyzeCam in an area covered by the same Wi-Fi network that you originally set it up in (for example, moved your WyzeCam to a different room in your house), your WyzeCam will automatically re-connect to your Wyze app. Watch the status indicator light on the back of the camera – it should change from solid yellow to flashing yellow & blue to solid blue as your WyzeCam re-establishes the connection.

If you plug in your WyzeCam in an area that is covered by a different Wi-Fi network (for example, moved your WyzeCam from your home to your office), you’ll need to set it up again in the Wyze app. In the Devices tab, tap the + in the top-right corner and follow the app’s set-up instructions.

If you want to transfer ownership of your WyzeCam to a different user, give the WyzeCam to the new user and have them set it up as a new device in their Wyze account.

The WyzeCam is designed to run continuously.  It is always on when it is plugged in, and it is designed to be plugged in for long periods of time.

The only way to turn off your WyzeCam is to unplug it.

The WyzeCam can only be used with the Wyze App on a smartphone device (iOS or Android).  There is no web interface.

No, the WyzeCam does not support any APIs for capture or streaming.

The WyzeCam is only compatible with the Wyze App.  It is not compatible with services like IFTTT, Smartthings, HomeKit, etc.
We understand this is a popular request from our customers.  Our engineering team is evaluating this feature for future development.
You can sign up for our newsletter at the bottom of our website or follow the WyzeCam Facebook page to get updates as new features are added to the WyzeCam.

The WyzeCam does not work with Alexa.

We understand this is a popular request from our customers.  Our engineering team is evaluating this feature for future development.

You can sign up for our newsletter at the bottom of our website or follow the WyzeCam Facebook page to get updates as new features are added to the WyzeCam.

The WyzeCam does not support IP camera streaming services like RTSP.

We understand this is a popular request from our customers.  Our engineering team is evaluating this feature for future development.

You can sign up for our newsletter at the bottom of our website or follow the WyzeCam Facebook page to get updates as new features are added to the WyzeCam.

The WyzeCam does not support recording to a NAS device or integration with NVR or ONVIF.
We understand this is a popular request from our customers.  Our engineering team is evaluating this feature for future development.
You can sign up for our newsletter at the bottom of our website or follow the WyzeCam Facebook page get updates as new features are added to the WyzeCam.

The WyzeCam does not have an app for AppleTV, and we do not have any plans to release one at this time.

The WyzeCam does not have a PC version of the app, and we do not have any plans to release one at this time.

No.

We licensed the same industrial design as the XiaoFang and Spot cameras to use for the WyzeCam. That is why they look the same from outside. However we designed the WyzeCam with a completely new solution from the ground up, including a new app, new firmware, and AWS cloud solution to store alert videos. We also updated components and features, focusing on UX and ease of use.

It is not possible to flash a XiaoFang or Spot camera to be compatible with the Wyze App.

Our customer service agents are available for phone support and live chat between 8am – 4pm PST Monday through Friday. You can also email us for support outside the business hours. Our phone number and email address are listed at the bottom of this page.

+ Troubleshooting

This video provides a step-by-step tutorial on setting up your WyzeCam.
Here are some tips to try if you’re having trouble setting up your WyzeCam:

  1. Verify that the operating system for your smartphone is 8.0+ for iOS or 5.0+ for Android.
  2. Make sure that the protective plastic film has been removed from the camera lens.
  3. Make sure you have your WiFi network name and password handy. The WyzeCam only works with 2.4GHz networks. If you have a dual band router (both 5GHz and 2.4GHz), make sure you enter the 2.4GHz WiFi name and password during the setup process.
  4. Check the WyzeCam’s LED indicator light status: After plugging in your WyzeCam, look at the LED status light on the back of the camera. It will start as solid yellow, then after approximately 20 seconds should change to flashing yellow. (Note: If the light stays solid yellow, it may be because the camera is not getting enough power. Make sure you are using the included power adapter and cable. If you are using the included power adapter and cable and still seeing a solid yellow light after 20 seconds, please contact our Support team at support@wyzecam.com.)
  5. Follow the steps in the Wyze App to continue the set up. If you’re stuck on the QR code scan, please move on to the next troubleshooting topic.

A few other tips if you continue to see the “connection failed” message on your App:

  1. Make sure your router security protocol is set to WPA or WPA2. The WyzeCam does not support the WEP protocol, which is outdated and less secure.
  2. Try unplugging the camera from the power source, and resetting your router.
  3. When entering the WiFi password,
    – First, check to make sure the WiFi name entered is for the 2.4GHz WiFi network. If not, tap on the WiFi name field and type in the correct WiFi name.
    – Then, use the “peek” function to reveal your WiFi password and make sure you entered the correct password.
    – If you use the MAC filtering/white-listing function, temporarily turn it off to see if it makes a difference.

If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@wyzecam.com. Please include the following information when sending an email to our Support team:

Wyze Account Email:
WyzeCam MAC Address:

*Note – your WyzeCam MAC address can be found on the bottom of your WyzeCam and should start with 94:51:….  Your Wyze account email address is the address that you use to log into your account on the Wyze App or the WyzeCam website.  If you do not yet have an account, please write ‘no account’.

This video shows how to scan the QR code to set up your WyzeCam.

Here are some tips to try if you’re still having trouble scanning the QR code:

  1. Tilt/move your phone in different angles/distance to scan the QR Code.
  2. Make sure the camera is not in direct sun. Also make sure there are no LED lights or outside reflections shining on your phone’s screen. These can interfere with the scan.
  3. The QR Code is only valid for 5 minutes. If you have been trying for more than 5 minutes, begin the setup process again to generate a new QR code.
  4. Make sure that the protective plastic film has been removed from the camera lens.
  5. Make sure that the camera lens is clean.
  6. If you use an iPad or another larger screen device, move the camera further away from the iPad, so that the camera can scan the entire screen.

If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@wyzecam.com. Please include the following information when sending an email to our Support team:

Wyze Account Email:
WyzeCam MAC Address:

*Note – your WyzeCam MAC address can be found on the bottom of your WyzeCam and should start with 94:51:….  Your Wyze account email address is the address that you use to log into your account on the Wyze App or the WyzeCam website.  If you do not yet have an account, please write ‘no account’.

If you heard the error “Setup failed”  or saw a “sad” face when you tried to set up your WyzeCam, check the LED indicator light on the back of your WyzeCam.

If the light is flashing between yellow and blue, this can mean:

  1. The wi-fi password you entered during the setup process was incorrect. Please verify your wi-fi password then try the setup process again. You can use the “peek” feature when entering your network password to make sure you have entered your password correctly. Note: the WyzeCam will auto-fill the wi-fi network name to match the wi-fi network that your smartphone is using. However, if your phone is using a 5 GHz wi-fi network, the autofill will not work.  You can tap the network name field to manually enter the name for a 2.4 GHz wi-fi network. If you have a dual-band router that has both 2.4 GHz and 5 GHz networks, make sure you use the 2.4 GHz when setting up your WyzeCam. The WyzeCam does not work with 5 GHz wi-fi networks.
  2. OR you tried to connect to a 5G network. The WyzeCam only works with 2.4 GHz wi-fi networks.
  3. OR you are using a WEP router. The WyzeCam only works with WPA and WPA2 protocols.
  4. OR your router has a special security features, such as MAC whitelist/filtering. The WyzeCam will not work on wi-fi networks with security features like these.

If the light is flashing blue, this means the device can’t connect to the server. Try these steps:

  1. Unplug and replug in your WyzeCam to reboot it, then try the setup process again.
  2. Check that your wi-fi network has internet connectivity.
  3. If you have a special security setting for your wi-fi network, please make sure the WyzeCam can access your wi-fi network. For example, put the WyzeCam’s MAC address on your wi-fi network’s white list.

If you have completed these steps and are still having trouble setting up your camera, please contact our Support team at support@wyzecam.com. Please include the following information when sending an email to our Support team:

Wyze Account Email:
WyzeCam MAC Address:

*Note – your WyzeCam MAC address can be found on the bottom of your WyzeCam and should start with 94:51:….  Your Wyze account email address is the address that you use to log into your account on the Wyze App or the WyzeCam website.  If you do not yet have an account, please write ‘no account’.

We ship all orders using a service called UPSMI. This is a service where UPS picks up the package from our warehouse, and delivers it to your local post office.  The package is then transferred to the post office (USPS) for delivery.

When your order ships, you will receive an email with a tracking number for your package.  You can look this tracking number up in the UPS tracking tool at any time: https://www.ups.com/tracking/tracking.html

Once your package has been transferred to your local post office, you can look it up in the USPS tracking system: https://tools.usps.com/go/TrackConfirmAction_input

If your order shows as delivered but you did not receive your package, please follow these steps:

  1. Check all areas where your package may have been delivered (mailbox, front door, back door, etc).
  2. Call your local post office and provide your tracking number to see if they can locate your package.

If you have followed these steps and have not been able to locate your package, please contact our Support team at support@wyzecam.com. Please confirm in your email whether you have completed the 2 steps above.  This helps us expedite your request and resolve your issue.

Alert videos are stored in the AWS cloud and there may be a short lag in retrieving an alert video. If you’re getting an error message or not able to view a particular video, wait 10-15 seconds. The video will automatically start playing when it has loaded. If you’re still having trouble, return to the Notifications screen and re-select the video.

Make sure that Wyze App has permission to access the photos stored in your iOS or Android device.

iOS: go to your phone’s Settings. Tap Wyze. Turn on the toggle for Photos.

Android: go to your phone’s Settings. Tap Apps. Tap the three dots at the top-right corner of the page. Tap App Permissions. Tap Storage. Scroll down to Wyze and toggle the storage permission to the right.

Make sure that Wyze App has permission to access the photos stored in your iOS or Android device.

iOS: Go to your phone’s Settings. Tap Wyze. Turn on the toggle for Photos.

Android: Go to your phone’s Settings. Tap Apps. Tap the three dots at the top-right corner of the page. Tap App Permissions. Tap Storage. Scroll down to Wyze and toggle the storage permission to the right.

To use 2-way audio, the Wyze App must be able to access the microphone on your phone.

iOS: Go to your phone’s Settings. Tap Wyze. Turn on the toggle for Microphone.

Android: Go to your phone’s Settings. Tap Apps. Tap Wyze. Tap Permissions in the App Settings section. Turn on the toggle for Microphone.

A microSD card must be installed in your WyzeCam in order to use the Playback and Time Lapse features. WyzeCam supports microSD cards in FAT32 format.

You can toggle night vision between On/Off/Auto on the live stream feed view of your WyzeCam. Tap Night vision to toggle between the options. When Auto is selected, your WyzeCam will automatically switch to night vision when it detects low light.

WyzeCam’s sound detection algorithm is programmed to detect the pattern of standard smoke and carbon monoxide alarm signals.

For smoke alarms, WyzeCam listens for the Temporal-Three (T3) alarm signal, which produces 3 long beeps followed by a pause.

For carbon monoxide alarms, WyzeCam listens for the T4 alarm signal, which produces 4 long beeps followed by a pause.

Smoke and carbon monoxide alarms manufactured starting in 1996 have followed this standard set by the American National Standards Institute and National Fire Protection Association. The majority of alarms installed prior to 1996 produced a steady continuous sound.

WyzeCam is only programmed to detect the T3 and T4 alarm signals. If you’re still using an alarm that produces a continuous pattern, you’re due for a change! Smoke detectors only last up to a maximum of 10 years. Your new smoke detector should be able to be detected by your WyzeCam.

+ Shipping & Returns

Orders placed at www.wyzecam.com are shipped via UPSMI Ground (3-7 days). We do not offer different shipping speed options at this time.

After you place your order, you will receive an email confirmation of your order. You will receive another email with tracking information once your order has shipped. You can use the UPS website to track your order using the tracking number provided: https://www.ups.com/tracking/tracking.html

Shipping rates are based on the number of WyzeCams ordered:

1 WyzeCam: $5.99 shipping charge
2 WyzeCams: $9.98 shipping charge
3 WyzeCams: $13.97 shipping charge
4 WyzeCams: $17.96 shipping charge
5 WyzeCams: $21.95 shipping charge

Shipping is only available to the continental U.S. We are not able to ship to Alaska and Hawaii or outside the continental U.S. at this time.

Orders are processed and shipped the next business day after they are received.  We ship all orders via UPSMI.  There are no expedited shipping options available at this time.

UPSMI is a service where UPS picks up the package from our warehouse, and delivers it to your local post office.  The package is then transferred to the post office (USPS) for delivery.

When your order ships, you will receive an email with a tracking number for your package.  You can look this tracking number up in the UPS tracking tool at any time: https://www.ups.com/tracking/tracking.html

Once your package has been transferred to your local post office, you can look it up in the USPS tracking system: https://tools.usps.com/go/TrackConfirmAction_input

If your order shows as delivered but you did not receive your package, please follow these steps:

  • Check all areas where your package may have been delivered (mailbox, front door, back door, etc).
  • Call your local post office and provide your tracking number to see if they can locate your package.

If you have followed these steps and have not been able to locate your package, please contact our Support team at support@wyzecam.com. Please confirm in your email whether you have completed the 2 steps above.  This helps us expedite your request and resolve your issue.

We hope you will be delighted with your WyzeCam. If you are having a technical issue with your WyzeCam, please check out the FAQs and Troubleshooting sections of our Support site. If you’re still having trouble, you can contact us at support@wyzecam.com.

Your WyzeCam is backed by a 1-year limited warranty that covers any defects in the materials and workmanship of your WyzeCam under normal use from the date of purchase. If a defect arises with your WyzeCam, please contact us at support@wyzecam.com.

We accept returns of WyzeCams purchased from www.wyzecam.com for up to 30 days from the date of purchase. Items must be returned in their original condition, unused and in their original packaging to receive a refund. Shipping and handling charges as well as taxes paid are non-refundable.

Please contact us at support@wyzecam.com to request a return material authorization (RMA) before sending a return to us. If you return a product to us without an RMA, we will not be able to process your return. Your return must be received by us within 10 days of issuance of the RMA. You are responsible for and must pre-pay all return shipping charges.

View our full Return & Warranty policies here.

+ Release Notes
  1. Improved connectivity focusing on reducing intermittent disconnections
  2. Improved troubleshooting during setup
  3. Fixed an issue that assigned different MAC addresses for a device
  4. Bug fixes
  1. Alert schedule support (V1.1.42 app or above required)
  2. Allowed camera to sync time with the app (fixed DST time change issue, V1.1.42 app or above required)
  3. Added troubleshooting during setup for wrong network name and WEP network
  4. Tuned down motion alert sensitivity
  5. More accurate playback availability display (V1.1.42 app or above required)
  6. Updated time verification mechanism
  7. Bug fixes

Improved connection stability
Improved live stream stability
Fixed an issue with no alerts being received when the alert setting is on
Fixed an issue with local recording under ‘Record only mode’
Fixed an issue with occasional mismatch between MAC address and device ID

*Known issues (low probability)

  1. If your WyzeCam does not auto reconnect back to the network after the firmware upgrade, please unplug it from the power source and then plug it back in; it should reconnect back to your network.
  2. If night vision seems to be not working after the firmware upgrade, please use your Wyze app to turn night vision on and off once; it should start working again.

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