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Support / Wyze Cam

What’s In The Box

Inside the Wyze Cam box, you will find a Wyze Cam, a Quick Start Guide, a 6-foot long USB cable, a power adapter, a wall plate, and mounting tape.

Wyze Cam has a lower power requirement than Wyze Cam Pan, so the power cords and power adapters are not interchangeable.  Also, the extension cable included with the Wyze Cam v1/v2 mounting kit is not compatible with the Wyze Cam Pan.

Set Up

Wyze Cam (v1/v2) Quick Start Guide (1 page, 2.3MB)

Wyze Cam (v1/v2) Basic Troubleshooting Guide (7 pages, 144 KB)

  1. Remove packaging from the camera and remove the plastic film from the camera lens.
  2. Download the Wyze app from the Google Play Store or the Apple App Store.   
  3. Open the Wyze app and log into or create your account.
  4. Press the + sign. Select Wyze Cam.
  5. Plug in your camera to a power source (such as an outlet or power bank) using the included USB cable and power adapter.
  6. When the yellow light starts flashing on the back of the camera, hold the Setup button on the bottom of the camera until you hear a beep and, “Ready to Connect.”
  7. Follow the steps in the app to complete setup.
    1. When entering your WiFi network name and password, please be sure to use a 2.4GHz network. Wyze Cam is not compatible with 5GHz networks.
    2. Scan the QR code with the lens of camera held about five inches away from the QR code displayed on your phone or tablet screen

If you have difficulty setting up your camera, please refer to our Troubleshooting page.

Once your camera is set up and connected, you will see it listed in the Devices tab of the Wyze app.

  • Tap the camera name to change the camera name.
  • Tap the Share icon to share your camera with another Wyze App user.
  • Tap the screenshot of the camera view to enter the Live Stream view for your camera.
  • Tap the Reorder icon in the bottom right corner to rearrange your list of cameras if you have more than one camera connected in your Wyze account.

Mounting

Wyze Cam’s flexible design makes it versatile enough to place almost anywhere. Its magnetic base can be used on existing steel surfaces, or use the included adhesive tape to place the metal mounting plate on a wall. If you need an additional mounting plate or extension cable, the Wyze Cam Mounting Kit is available for purchase on our site.

Wyze Cam can be mounted upside-down without any operational issues. To flip the display of your video feed, enter the Advanced Settings for your camera and toggle Rotate Image 180° on/off.

Wyze Cam can be mounted sideways as well without any issues, but there is currently no rotation setting to make the image upright if it is mounted sideways. Wyze Cam is not weatherproof and is not designed to be mounted or left outdoors for an extended period of time.

Live Stream View

From the Devices tab, tap into the static image of any camera to establish a live stream connection with that camera. This will give you a live view of the camera feed. You can only establish a live stream connection with one camera at a time.  

When your phone is in portrait orientation, you will see the Live Stream video with icons.

By default, audio is turned off. You can tap the Sound icon to hear any audio that the camera’s microphone picks up. When the Sound icon is colored, you will hear audio from the camera’s microphone.  When the Sound icon is gray, you will not hear any audio.

  • This setting does not impact whether any audio is captured in recorded videos (manually recorded videos, alert videos, and videos saved to a microSD card).  To change the setting for whether audio is recorded, tap the Settings icon > Advanced Settings. Toggle the Record sound option on/off.

You can use the Record and Take Photo icons to manually record a video or take a picture from the live stream. Manually recorded videos and photos are saved in your phone’s gallery and can be viewed, sent or shared through the Album in the Wyze app OR your phone’s gallery.

Note: The Wyze app needs permission to access your phone or tablet’s storage in order to manually capture video or photos, since they are saved directly to your phone or tablet’s photo gallery. If you have not granted this permission, you will see the message Access denied when you try to use this feature. You can change the permissions in your phone or tablet’s Settings to grant permission for the Wyze app to save manually captured video or photos.

  • For an iOS device, open the device’s Settings then tap Privacy > Photos > Wyze and change the setting to Read and Write.
  • For an Android device, open the device’s Settings and tap App > Wyze > Permissions and toggle Storage On.
  • You can change this setting at any time, but be aware that when you change the setting to Never after you have already recorded some manual photos and videos, none of your manually recorded videos or photos will be visible in the Album of your Wyze app. They will still be saved in your device’s photo gallery.

The Speak icon enables 2-way audio. See the section below on 2-way audio for more information about 2-way audio.

 

Tap the More icon to access Album and Time Lapse.

 

The View Playback button will allow you to view video footage saved to a microSD card installed in your camera. If you do not have a microSD card installed or the camera does not recognize the microSD card, you will receive an error message (“No microSD card installed in camera”) when you tap View Playback. See the microSD card topics below for more information on using a microSD card with your camera.

To enter fullscreen mode, rotate your phone to landscape mode or tap the fullscreen

icon in the upper right corner of the Live Stream video. Tap the video to access the icons to turn sound on/off, take a photo, record a video, speak through the camera, or switch between HD and SD. To exit fullscreen mode, rotate your phone to portrait orientation or tap on the video to bring up the menus and tap the back icon in the upper left corner.

Motion and Sound Detection

The Wyze Cam can detect motion and sound, including the unique tonal patterns of smoke and carbon monoxide alarms, and automatically record a 12-second alert video that is saved to the AWS Cloud and is accessible for 14 days. You can set an alert schedule to only record Alert videos during specific times of the day and turn on notifications to receive a push notification when your Wyze Cam detects motion or sound.

Each of the four alert detection types can be turned on or off independently for each camera set up in your Wyze account:

  • Motion detection
  • Sound detection
  • Smoke alarm sound detection
  • CO alarm sound detection

When Motion detection is turned on, you have the option to set the sensitivity level for the camera and create a motion detection zone if you are only interested in capturing an alert video for motion that occurs in a specific area (for example, a door). See the section on Motion Detection Zones below for more information.

  • Note: The camera uses a pixel comparison algorithm to detect changes in the image for motion detection, so there is no specific range or maximum distance for Motion Detection to work.

When Sound detection is turned on, you have the option to set a sensitivity level. Smoke alarm sound detection and CO alarm sound detection are simple on/off options. Click here to learn more about how smoke and CO alarm detection work.

Note that there is a 5-minute “cooldown” period between the same type of alert videos. This means that when there is continuous motion, the camera will only capture one 12-second alert video every five minutes. However, there is no “cooldown” period between different types of alerts. This means that if motion occurs and then sound immediately occurs afterwards, the camera will capture both events in two consecutive 12-second alert videos. You can add a microSD card and set it to Record events only to record longer videos to your microSD card when motion or sound is detected, without a cooldown period. See the section on microSD cards below for more information on how to do this.

To turn on motion and sound detection, enter the Live Stream view for your camera. Tap the Settings > Alert Settings. Toggle on/off any of the motion and sound detection settings. Scroll down to set an Alert Schedule to only capture alert videos during certain times of the day.

Note: you can only change the Alert Settings for cameras that were set up in your Wyze account. You cannot change the settings for cameras that have been shared with you, and users that you have a shared a camera with will not be able to adjust the Alert Settings for that camera.

Click here to learn more about motion and sound detection.

Viewing and Managing Alert Videos

When any of the alert detection types are turned on, your Wyze Cam will automatically record a 12-second alert video that is saved to the Cloud. These alert videos can be viewed for up to 14 days in the Notifications tab of the Wyze App. After 14 days, alert videos are deleted and cannot be recovered.


Tap the
Notifications tab of the Wyze App to see a list of alert videos. If you have multiple cameras linked to your account, you can filter to view only the videos from one specific camera by tapping on the All Cameras drop-down menu in the upper left corner and selecting that specific camera.

The alert videos are organized by day and time. You can swipe the calendar bar at the top of the Notifications screen and tap on any individual day to view the alert videos for that day.

Tap the thumbnail for any video to view that alert video. Alert videos can be saved to your device’s gallery or shared by tapping the Share button while viewing an individual alert video. They can be deleted by tapping the Delete button on the same page.

To bulk delete multiple alert videos, tap Edit in the upper left corner of the Notifications screen.  You can select individual videos or tap Select all at the bottom of the screen. Tap Delete and confirm that you want to delete the videos.

Click here to learn more about Alert Videos.

Notifications

You can turn on notifications to receive a push notification on your phone or tablet when your Wyze Cam detects motion or sound based on your Alert settings. The Notifications setting is a global setting that is the same for all cameras set up in or shared with your Wyze account. At this time, there is no option to turn on/off notifications for individual cameras.

To turn on/off notifications, enter the Wyze app and navigate to the Notifications tab. Tap the Settings icon then toggle Push notifications on/off.

Some things to be aware of:

  • Turning off notifications only turns off the push notifications on your device. Your Wyze Cam will continue to automatically record alert videos based on the Alert Settings of your camera. If you turn off notifications, you will not receive a notification that an alert video has been captured, but you can view the alert video in the Notifications tab of the Wyze App.
  • Make sure Notifications are enabled on your phone or tablet in order to receive notifications from the Wyze app.

Click here to learn more about Notifications.

Motion Tagging

Note: Motion Tagging is currently only available on the Wyze Cam v2.

Motion Tagging frames motion detected by the camera with a green box. When there are multiple moving objects, the Motion Tagging feature frames the largest moving object in the field of view.

Motion Tagging is turned on/off in the Live Stream view and it will be visible in any recorded videos (playback, alert videos, timelapse, and manually recorded videos) captured while the Motion Tagging feature is turned on. It is not possible to add Motion Tagging to a video that doesn’t have it or to remove it from a video that has it.

To turn Motion Tagging on/off, enter the Live Stream view for your camera. Tap the Settings icon > Advanced Settings > Motion Tagging. The Motion Tagging feature can be turned on or off independently for each Wyze Cam v2.

Click here to learn more about Motion Tagging.

Motion Detection Zones

The Motion Detection Zone feature allows you to define a specific area that you want your Wyze Cam to detect motion in. Everything outside of the zone is ignored and will not trigger an alert video (if Motion Detection is turned on). You can use Motion Detection Zones to exclude frequently or publicly accessed areas, such as sidewalks or roads, or to only watch an area you care about like a doorway.

To set up a Motion Detection Zone, enter the live stream view on your Wyze app, tap the Settings > Alert Settings. When Motion detection is toggled on, you will see the option to toggle Full screen on/off.  By default, Full screen is toggled on so motion detection occurs in the full screen (full field of view of the camera). To set a Motion Detection Zone, toggle Full screen off then tap Set detection zone. Drag the corners of the box to set your motion detection target area. Tap Save to finalize your detection zone.

To turn off the Motion Detection Zone, tap the Settings icon and select Alert Settings. Toggle Full screen on.

Some behaviors to note:

  • If you have Motion Tagging turned on, Motion Tagging will frame motion that occurs anywhere in the full screen, not only motion in the motion detection zone. However, only motion detected in the motion detection zone will trigger other actions based on your settings (alert video, IFTTT actions, etc).

Night Vision

Night Vision allows Wyze Cam to capture clear footage, even in the dark. Wyze Cam has 4 LED infrared lights that are turned on to emit infrared light when Night Vision is on. The camera also has an infrared light filter that drops in front

of the camera lens to view the video feed using the infrared light. You may hear a click sound when Night Vision is turned on or off. This is the sound of the infrared light filter moving within the camera.

Night Vision can be set to On, Off, or Auto.

  • When Night Vision is set to On, the LED infrared lights will be turned on and the infrared filter will be placed in front of the camera lens, giving a grayscale infrared video feed. This manual setting will not be impacted by the light setting the camera is in.
  • When Night Vision is set to Off, the LED infrared lights will be turned off and the infrared filter will not be placed in front of the camera lens. This manual setting will not be impacted by the light setting the camera is in.
  • When Night Vision is set to Auto, Night Vision will be turned on or off based on the light conditions that the camera is in. Night Vision will be turned on when it’s dark and will be turned off when it’s light.

There are two ways to set Night Vision to On/Off/Auto:

  1. From the Live Stream view, tap the Night Vision icon to toggle between On/Off/Auto
  2. From the Live Stream view, tap the Settings icon. Tap Advanced Settings. Under Night vision mode select On, Off or Auto.

Some behaviors to note:

  • Low light situations: When Wyze Cam is set to Auto, in low light situations it may cycle Night Vision on and off several times and you may hear your camera making a clicking sound as the filter is moved within the camera. Once the camera adjusts to the light level, the clicking will stop.
  • Out a window: When Wyze Cam is pointed out of a window, the light emitted by the LED infrared lights will be reflected by the window, obscuring the image. Wyze Cam is not designed for Night Vision to be used through a window, but some community members have found creative ways to make it work. Read through our Forums to see what’s worked for them.
  • Reflections impacting image quality: Some objects (like a shelf surface, mirror, or wall)  reflect infrared light back to the camera. This can cause some parts of the image to be be washed out and the rest to be too dark to see clearly. If this happens, try moving or angling your camera away from these objects.

2-Way Audio

Wyze Cam has 2-way audio so you can speak and listen through the Wyze Cam using the Wyze app.

To turn on 2-way audio, enter the live stream view in your Wyze app and tap the Speak (microphone) icon. The Speak icon will be colored, you will see the text Speaking appear at the top of your Live Stream view, and Sound will automatically be turned on. You can now speak and listen through your Wyze Cam.

To turn off two-way audio, tap the Hang Up (microphone) icon. Both Speak and Sound will be turned off.

It is not possible to change or control the volume of the audio coming from the camera’s speaker.

Using a microSD card

The Wyze Cam has a microSD card slot in its base.

While a microSD card is not required for Wyze Cam to function, we recommend using one to enable the following features:

  • Continuous recording or record events only (records in 1-minute increments as long as motion/sound continues) saved locally to the microSD card
  • Time Lapse videos

Wyze Cam supports Class 10 8GB, 16GB, and 32GB microSD cards in FAT32 format. Click here to see the Wyze 32GB Class 10 microSD card.

Click here to learn more about using a microSD card.

Installing a microSD card

To install a microSD card, unplug your Wyze Cam and insert a microSD card in the slot in the base of the camera. There is an outline of a microSD card imprinted next to the slot to show you which way it should be inserted.

Plug in your Wyze Cam, and when the microSD card is correctly installed, you will hear the camera make a ding sound, which means the card is recognized and ready to use. If you do not hear the ding sound, try re-inserting the microSD card.

If the microSD card has been used before, it is recommended to format the card when you install it in your Wyze Cam. To do this, tap into your camera’s live stream from the Devices tab and tap Settings icon > Advanced Settings > Local Storage > Format. Be aware that this will erase all of the existing contents of the microSD card, so be sure to back up your files if there are any you want to save.

If the microSD is incorrectly installed, you will get an error message (“No microSD card installed in camera”) when you attempt to turn on local recording in the camera’s Advanced Settings. To fix this, unplug your Wyze Cam, remove and reinstall the microSD card (noting the orientation icon next to the microSD card slot), and plug your Wyze Cam back in.

Once your microSD card is installed and recognized, tap into your camera’s live stream from the Devices tab and tap the Settings icon > Advanced Settings > Local Storage > Local Recording to microSD card. You then have the option to choose between Record events only and Continuous recording. See below for more information about these settings.

Continuous Recording

When continuous recording is selected, your camera continuously records video to the microSD card. If you have Motion Tagging turned on, motion detected will be framed by a green box in the video footage. When the microSD card is full, the oldest footage will be overwritten. A 32GB microSD card will hold approximately two days of HD video and seven days of SD video.

Record Events Only

When you select Record events only, the camera will only record video if motion or sound are detected.

How it works: The camera breaks the video feed into 1-minute increments. If motion or sound is detected at any point within a 1-minute increment, that 1-minute increment is recorded to the microSD card. This means that the camera will record continuously when there is motion or sound, and will not record when there is no motion or sound detected.

Note that this is independent of the 12-second alert videos that are captured and stored on the cloud for 14 days based on the camera’s motion and sound detection settings. The 12-second alert videos have a 5-minute cooldown period, so when there is constant motion the camera will record a 12-second alert video every 5 minutes and save that video to the cloud for 14 days. With a microSD card installed and set to Record events only, the camera will save video to the microSD card as long as motion or sound is detected.

Recording events only is an excellent way of preserving space on your microSD card.

Playback

Use the Playback feature to view video footage stored on your microSD card.

To view the recorded footage, enter the Live Stream view for your camera and tap the View Playback button.

  • Tap and drag the timeline to view recorded video from a specific point in time.
  • You can tap the date button to select a specific date in the calendar view.
  • The times where there is video footage available will be highlighted in color on the timeline.
  • You can pinch and zoom on the timeline to change the scale of the timeline to make it easier to select a specific point in time. This is particularly useful if you have 1-minute increments based on the Record events only setting.

Beneath the date button, there are other tools you can use while viewing playback:

  • Sound – Toggle on/off audio.
  • Record – Record a video clip.*
  • Pause/Play – Pause or play playback.
  • Take Photo – Take a snapshot from the playback footage.*
  • Album – Access your photo and video album of manually recorded photos and videos.

*You can use the icons to record a specific video clip or take a photo from the video footage. Manually recorded videos and photos are saved to your phone’s photo gallery and can be viewed, sent, or shared through the Album in the Wyze app OR through your phone’s gallery.

  • Note: The Wyze app needs permission to access your phone’s gallery in order to manually capture video or photos, since they are saved to your phone’s gallery. If you have not granted this permission, you will see the message Access denied when you try to manually capture video or photos. You can change the permissions in your phone or tablet’s photo gallery settings in order to grant permission to the Wyze app to manually capture video or photos.

You can also view and download the footage stored on your microSD card by removing the card and reading it with your computer.

Time Lapse

A time lapse video is a series of photos taken by Wyze Cam over a period of time and shown in quick succession. A time lapse can be captured simultaneously with continuous recording.

To use the Time Lapse feature, tap into your camera’s Live Stream from the Devices tab > More icon > Time Lapse. Select the Start and End times, as well as the Interval for the time lapse. Note that the smallest increment possible is 3 seconds. Tap Set to schedule the time lapse. Your screen will change to a reminder of when your time lapse is scheduled to start or end end and a stop button if you’d like to cancel the time lapse. If you decide to cancel, any portion of the time lapse that has already been recorded will be available in your Album.

  • Note that if you move the camera’s position at any point before or during the time lapse, the camera will capture photos from whatever position the camera is in.
  • If your time lapse is of a slow-moving motion, like a flower blooming, you will want the interval to be a minute or longer. If your time lapse is of a short-lived event, like clouds moving in the sky on a windy day, the interval should be around three seconds.

When your time lapse reaches the end of the scheduled time, it will listed in the Album in your Wyze app. You access the Album by tapping the View Album button on the Time Lapse settings page, or from Live Stream > More icon > Album. The time lapse video needs to be downloaded from the microSD card to your phone’s gallery before you can view it.

  • The Wyze app needs permission to access your phone’s photo gallery in order to download time lapses, since they are saved to your phone’s gallery. If you have not granted this permission, you will not see the time lapse in the Album of your Wyze app. Can change the permissions for your phone or tablet’s photo gallery in your device’s settings in order to grant permission to the Wyze app to download and view your time lapse.
  • Since it’s a large file transfer, your phone needs to be on the same WiFi network as your Wyze Cam in order to download the time lapse. To download your time lapse, make sure your phone is connected to the same WiFi network as your camera, then tap on the Download icon on the video thumbnail to download the time lapse. This download only needs to be done once. After the download, the time lapse will be saved to your phone’s gallery and can be viewed in the Album in your Wyze app.

You can also retrieve the time lapse directly from the microSD card by removing the card from the camera and reading it with a computer.

Sharing Your Camera

You can share your Wyze Cam with other Wyze account users. Shared users can access the camera’s live stream and alert videos, but cannot change camera settings or view microSD card footage. You can add and remove shared users at any time.

To share your camera, from the Devices tab, tap the Share icon to enter the Share screen. Enter the email address of user you would like to share your camera with. If the user does not have a Wyze account, you will be prompted to send an email to the user to invite them to create a Wyze account. Users can view and accept share invitations in the Notifications tab by tapping Messages. You can also share your camera at the end of the camera set-up process.

To review the users you have shared a camera with or remove shared users, tap the Share icon above the camera in the Devices tab. You will see a list of the users you have shared the camera with. Tap on the user to see the last time the user has connected to that camera and the total number of times the user has connected to the camera within the last 14 days. Tap Cancel share to remove a shared user from the camera.

Click here to learn more about sharing a camera.

Deleting or Removing a Camera

To delete or remove a camera from your Wyze account, tap into your camera’s Live Stream from the Devices tab and tap the Settings icon. Tap Delete Device. You will be prompted to confirm that you want to delete the device from your Wyze account.

Some things to be aware of:

  • When you delete a camera, you will no longer be able to access the live stream view for that can, any alert videos stored on the cloud for that device, nor microSD footage via the Playback feature.
  • A camera can only be set up in (paired with) one Wyze account at a time. If another user sets up the camera on their Wyze account, it will be removed from the original user’s account and none of the alert videos stored on the cloud will be accessible by the original camera user.  

Keeping Your Camera Up To Date

Wyze periodically updates the Wyze app and the camera firmware to add features and fix bugs.  You can subscribe to our email newsletter at the bottom of this website to get updates when we release new software.

The best way to keep your Wyze app up to date is to set your Wyze app to update automatically. This is done through a setting on your phone or tablet. You can see what version of the app you are using in the My account tab of the Wyze app.  

Firmware is the software that runs on the camera itself. It is important to keep your camera’s firmware up to date so that it can function properly and enable new features as they are released. You will be prompted to update your camera’s firmware when there is a new version available. You can also check what version of firmware your camera has installed, and if there is a new version available through the Wyze app.

To check and update your camera’s firmware:

  • iOS devices: Tap into your camera’s Live Stream from the Devices tab then tap the Settings icon > Device info > Check update. If there is a new version of the firmware available you will see an Upgrade button at the bottom of the screen. Tap that button to update your firmware.
  • Android devices: Tap into your camera’s Live Stream from the Devices tab then tap the   Settings icon > Device Info. At the end of the list, there is a section for Firmware Upgrade. Your current version will be listed on the right. If there is an upgrade available, you will see an Upgrade button. Tap that to update your firmware.

IFTTT Integration

Wyze Labs has partnered with IFTTT (If This Then That), a free web-based platform, to connect your camera to other apps and devices so that they can interact in the ways that you want.

Wyze cameras supports both triggers and actions. There are four possible triggers: motion, sound, CO alarm, and smoke alarm. There are five possible actions: turn on/off motion alerts, turn on/off push notifications, and upload an alert video to the cloud.

Click here to learn more about IFTTT.

Helpful Tips and Other Settings

  • By default, the Live Stream view will have a date and timestamp. This timestamp will be visible in all recorded videos. To remove the timestamp, tap the Settings icon then tap Advanced Settings. Toggle Timestamp watermark off. This will remove the timestamp from the Live Stream view and all future recorded videos and photos.
    • If the date and time in the timestamp are incorrect, you can manually sync them with the date and time of your phone. From the Live Stream view, tap the Settings icon > Advanced Settings > Sync time > Sync.
  • You can use the HD/SD icon above the Live Stream view of your camera to toggle between HD and SD video. Click here to learn more about HD/SD.
  • It is possible to turn on/off the status indicator light on the camera. To turn the light on/off, enter the Live Stream view for the camera and tap the Settings icon. Tap Advanced Settings. Toggle the Camera status light on/off.

FAQs

Is the Wyze Cam weatherproof? Can it be mounted outdoors?
How can I tell if I have an original Wyze Cam or a Wyze Cam v2?
What kind of Wi-Fi networks does the Wyze Cam work with?
Does the Wyze Cam have a battery?
Does the Wyze Cam work with Amazon’s Alexa?
Is there a monthly subscription cost to view videos?
Can alert videos be stored on a private cloud or NAS device?
Can videos be viewed through a website or a non-mobile device?
Is the Wyze Cam designed to run continuously? How can I turn it off?

 

For more information or troubleshooting, use the menu on the left to browse specific topics. If you don’t find the information you’re looking for or still need help, please contact us using one of the methods below.

Still need help?

1-844-999-3226
Mon – Sat: 8am – 4pm PT